Welcome to E-Guider! These terms and conditions govern the use of our services and outline the billing, payment, and termination policies. By engaging with E-Guider and availing our services, you agree to be bound by these terms. Please read them carefully.
Payments and Invoicing
1.1 Payments against invoices are to be cleared within 5 working days after the submission of the invoices.
1.2 For projects with a value above US Dollar 150, a 50% payment must be made before the project starts. An additional 25% payment is required when the project is 80% completed, and the final 25% payment is due before project handover.
1.3 If the Project Order Value is below US Dollar 150, full payment must be made before the project starts.
1.4 Express delivery may require full payment or an additional cost.
1.5 The exact amount specified in the invoice must be completed to avoid project delays or handover issues.
1.6 E-Guider will be unable to hand over the project if any payments remain due. The outstanding amount must be cleared before the project can be transferred.
1.7 Bonus services, product uploads, or any other additional tech solutions beyond the scope of web development will be handled separately after the project handover.
1.8 The project collaboration deadline refers to the timeframe during which the client is required to provide necessary edits, changes, and collaboration for the development of their website. This deadline typically ranges from 35 to 45 days from the project initiation date. If the client fails to collaborate within this timeframe, they will receive a reminder email, and thereafter, they will have 12 days to provide the required changes or edits, with 6 days allocated to the client and 6 days to EGUIDER. Failure to meet this extended deadline will result in the project being paused until reactivation by the client upon clearing any remaining dues.
Ownership and Asset Liability
2.1 Once the project is handed over to the client, including all credentials, E-Guider relinquishes ownership and liability for the assets.
2.2 E-Guider will not take any responsibility for any damage or malfunctions that occur after the project handover.
2.3 If the client fails to clear due payments within 60 days from the due date on the invoice, the ownership of the assets can no longer be claimed by the client.
2.4 In the event of unpaid invoices, E-Guider reserves the right to put the website or project on temporary pause until the outstanding payment is settled.
2.5 After the completion of the Major Development phase, it is imperative that all outstanding financial obligations be settled by the client before the second invoice due date. This ensures a seamless project handover process. In the event that financial settlement is not achieved by the specified due date, the client will be liable to pay digital assets liability charges on a daily basis for the remaining duration until the terms outlined in sections 1.8 or 2.3 are met.
Termination Notice
3.1 Either party may terminate the engagement with a written notice in case of any breach of these terms and conditions.
3.2 If the client decides to terminate the project before completion, they will be liable to pay for the completed work and any additional costs incurred.
3.3 If E-Guider decides to terminate the project due to client misconduct or non-compliance with these terms, the client shall be liable for the completed work and any applicable penalties.
3.4 In the event of delays caused by the client affecting the development or handover procedures of the digital program, E-GUIDER shall not assume liabilities for the digital assets after a specified time frame 60 working Days. Should the client fail to claim ownership within 60 days and in the absence of remaining due payments, E-GUIDER reserves the right to take over ownership of the assets. However, upon completion of outstanding payments, E-GUIDER will continue to hold liabilities for the assets until they are claimed by the client or until further progress is made on the project.
Legal Compliance and Usage
4.1 Clients are responsible for ensuring that all provided materials, including text, images, and other media, do not infringe upon any copyrights, trademarks, or other intellectual property rights.
4.2 Clients must comply with all applicable laws, regulations, and guidelines related to the use of our services and the digital solutions provided.
4.3 Clients are respectfully asked to confirm their acceptance of this handover statement within three (3) working days by replying to the handover email. Should no response be received within this specified timeframe, the handover statement will be considered accepted by the client.
Confidentiality
5.1 Both parties agree to keep confidential any proprietary or sensitive information exchanged during the project.
5.2 E-Guider will not share or disclose any client’s business strategies or confidential information without prior consent.
5.3 E-GUIDER reserves the right to maintain one additional user access within the client’s digital program for monitoring or support purposes. This access will not be utilized without the explicit permission of the client. The client retains the authority to revoke this access at any time without any obligations or restrictions.
Dispute Resolution
6.1 In the event of any dispute, both parties agree to attempt to resolve the matter through negotiation and mediation in good faith.
Amendments to Terms and Conditions
7.1 E-Guider reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the updated terms.
Legal Governance of Terms and Conditions
8.1 As a legally registered agency in Bangladesh, all our terms and conditions are meticulously governed by the laws of the Bangladesh Government.
By proceeding with the project, you acknowledge that you have read, understood, and agreed to these terms and conditions. Should you have any questions or concerns, please feel free to contact us at “info@e-guider.com”. Let’s work together to build a successful and thriving digital future for your business.
Welcome to E-Guider – Your Partner in Digital Business Development.