With over 3 years of agency success and a team bringing 10+ years of combined industry experience, E-GUIDER helps businesses achieve growth through smart, scalable digital solutions. We are a values-driven technology partner committed to innovation, precision, and long-term impact.

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Contacts

Bangladesh Office

Section-2/D, Plot-78, Zooroad, Mirpur

Lithuania Office

Konstitucijos pr. 21, Vilnius, 08130, LTU, Vilnius

info@e-guider.com

🇧🇩

+88 01304-508997

🇺🇸

+1 771-218-1849

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Refund Policy

Thank you for choosing E-GUIDER for your digital business development needs. We’re committed to providing high-quality solutions and support to help you thrive in today’s digital landscape. Please review our refund policy below to understand how we handle refund requests for our products and services.

Refund Eligibility

Refunds are considered under the following conditions:

📘 E-GUIDES & Digital Products

  • Refunds are eligible within 7 business days of purchase.

  • The product must not have been accessed, downloaded, or used.

  • If access or usage is detected through our systems, the item becomes non-refundable.

🛠️ Custom Services

  • Refunds are only applicable prior to the start of service delivery.

  • If the project has already been initiated or resources have been allocated, a partial refund may be offered, depending on the remaining undelivered value.

  • Once the service has been delivered, activated, or setup completed, no refunds will be issued.

🎓 Digital Programs & Workshops

  • For live programs or workshops, cancellations must be made at least 48 hours prior to the start time for refund eligibility.

  • Recorded or self-paced programs are non-refundable once accessed.

How to Request a Refund

  1. Email support@e-guider.com with the subject line:
    Refund Request – [Order ID or Service Name]

  2. Include your purchase details, reason for the refund, and any supporting information.

  3. Our team will review your request within 7–10 business days.

  4. Approved refunds will be processed within 10–25 business days via your original payment method.

Non-Refundable Items

  • Accessed or partially used digital products

  • Activated services or completed custom work

  • Special-order or discounted items marked as final sale

  • Domain, hosting, or any third-party purchases processed through E-GUIDER

Need Assistance?

For any inquiries or concerns regarding this policy, please contact:

📧 support@e-guider.com

Policy Updates

E-GUIDER reserves the right to update or modify this refund policy at any time. The most current version will always be available on our website. We encourage you to review this policy regularly.